Sales Policy
Effective Date: March 11, 2025
1. Introduction
Welcome to ShopSurii! We are dedicated to providing high-quality, handcrafted oil paintings to art lovers worldwide. This Sales Policy outlines the terms and conditions governing the purchase of our products. By placing an order with us, you agree to the terms stated in this policy.
2. Order Placement & Acceptance
All orders must be placed through our official website ShopSurii.
Once an order is placed, you will receive an order confirmation email. This email does not guarantee acceptance of the order.
We reserve the right to cancel or refuse an order due to stock unavailability, payment issues, pricing errors, or suspected fraudulent activity.
If your order is canceled, we will notify you via email and issue a full refund if payment has already been processed.
3. Pricing & Payment
All prices are listed in USD ($) and are subject to change without prior notice.
We accept major credit cards, PayPal, and other secure payment methods as listed on our website.
Payment must be completed in full before the order is processed and shipped.
We are not responsible for any additional fees imposed by banks, credit card companies, or currency conversion rates.
4. Shipping & Delivery
We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout.
Orders are typically processed within 3-5 business days. However, custom or commissioned paintings may require additional processing time.
Once your order is shipped, you will receive a tracking number via email.
Delivery times may vary based on location, customs processing, and unforeseen delays. We are not responsible for delays caused by the shipping carrier or customs authorities.
5. Custom & Commissioned Orders
Custom or commissioned artwork is made-to-order and requires full payment upfront.
Estimated completion and delivery times will be communicated upon order confirmation.
Due to the personalized nature of custom artwork, returns and refunds are not allowed unless the item arrives damaged or defective.
6. Discounts & Promotions
All discount codes, promotions, and sales events are subject to availability and terms specified at the time of the offer.
Discounts cannot be combined unless explicitly stated.
We reserve the right to modify or terminate promotions at any time without prior notice.
7. Returns, Refunds, and Cancellations
Please refer to our Refund and Returns Policy for detailed information on returns and refunds.
Orders can only be canceled within 24 hours of purchase. After this period, cancellation requests may not be accepted, especially for custom orders.
8. Product Quality & Authenticity
All our oil paintings are 100% handmade by skilled artists.
We strive to provide accurate product descriptions and images, but slight variations in color, texture, and brushwork may occur due to the handcrafted nature of our artwork.
If you believe you received a counterfeit or incorrect item, please contact us immediately at info@shopsurii.com.
9. Limitation of Liability
ShopSurii is not liable for any indirect, incidental, or consequential damages arising from the purchase, use, or inability to use our products.
We are not responsible for lost, stolen, or damaged packages after they have been shipped and delivered.
In the event of a dispute, our liability is limited to the value of the product purchased.
10. Changes to This Policy
We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.
11. Contact Us
If you have any questions or concerns about our Sales Policy, please contact us:
📧 Email: info@shopsurii.com
📞 Phone: (508) 778-4458
📍 Address: 42 Pineneedle Ln, Hyannis, MA, United States
By purchasing from ShopSurii, you acknowledge and agree to this Sales Policy. Thank you for choosing us for your artistic needs!