Sales Policy for ShopSurii

Effective Date: January 7, 2025

At ShopSurii, we aim to provide a smooth and enjoyable shopping experience for our valued customers. Our sales policy is designed to ensure clarity, fairness, and transparency in all transactions. Please take a moment to read and understand our sales policy.

1. Product Information

We strive to provide accurate and detailed information about all products listed on our website. Each product page includes the following details:

  • Product description.
  • Images of the product from various angles.
  • Pricing information.
  • Availability status.
  • Shipping options and estimated delivery times.

If you have any questions regarding a product, please feel free to reach out to us at info@shopsurii.com or (508) 778-4458.

2. Order Process

Placing an Order:

To place an order, simply:

  1. Browse our website and select the products you wish to purchase.
  2. Add them to your shopping cart.
  3. Proceed to checkout, where you will be prompted to provide your shipping information and payment details.
  4. Review and confirm your order.

Once your order is confirmed, we will send you an order confirmation email. This email serves as proof of your purchase.

Order Modifications & Cancellations:

Once an order is confirmed, we cannot modify or cancel it. However, if you made an error with your order, please contact us as soon as possible at info@shopsurii.com, and we will try our best to assist you.

3. Pricing and Payment

Pricing:

All prices listed on the website are in US dollars (USD) and are subject to change without notice. Prices do not include applicable taxes or shipping fees, which will be calculated during checkout.

  • Taxes: Sales tax will be applied where required by law.
  • Shipping Fees: Shipping costs will vary based on the destination and shipping method selected during checkout.

Payment Methods:

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal.
  • Shop Pay.

We process payments securely through a trusted payment gateway. Please ensure that your billing details are accurate to avoid any delays in processing your order.

4. Order Confirmation and Shipping

Order Confirmation:

After your order is placed, you will receive an order confirmation email with the details of your purchase, including the order number, items ordered, and estimated delivery time.

Shipping Process:

Once your order is processed and ready for shipment, we will send you a shipping confirmation email, which will include tracking information. Shipping times may vary depending on your location and the shipping method selected at checkout.

5. Backorders

If an item is out of stock at the time of your purchase, we will notify you immediately. In some cases, we may offer an alternative product or allow you to place the item on backorder. You will have the option to either:

  • Wait for the item to be restocked and shipped.
  • Request a refund or exchange.

If an item is placed on backorder, we will provide an estimated date for when the product will be available.

6. Sales and Promotions

Occasionally, ShopSurii may run special promotions, sales, or discount events. All sales and discounts are subject to the following:

  • Promotions are typically valid for a limited time only.
  • Promotional codes cannot be applied to previous purchases or combined with other offers.
  • Some products may be excluded from discounts (such as custom or limited-edition items).

Please refer to the specific terms and conditions of each sale or promotion.

7. Security and Privacy

We take your security and privacy seriously. All transactions are processed using SSL encryption to ensure that your personal and payment information is safe.

For more information about how we protect your data, please refer to our Privacy Policy.

8. Customer Service

Our customer service team is always ready to assist you. If you have any questions or need help with your order, please do not hesitate to contact us:

9. Contact Us

If you have any questions or concerns about our sales policy, or need assistance with your order, please contact us using the details provided above.