Payment Policy
Effective Date: March 11, 2025

1. Introduction
At ShopSurii, we strive to provide a seamless and secure payment experience for our customers. This Payment Policy outlines the accepted payment methods, transaction security, billing process, and other important details. By making a purchase through ShopSurii, you agree to the terms and conditions stated in this policy.

2. Accepted Payment Methods
To accommodate various customer preferences, we accept the following payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay & Google Pay

  • Bank Transfers (for bulk orders only)

  • Gift Cards & Discount Codes (if applicable)

All payments must be made in USD ($) unless otherwise specified.

3. Payment Processing

  • Full payment is required at the time of purchase. Orders will not be processed or shipped until payment has been successfully received.

  • After completing a transaction, you will receive an order confirmation email with payment details. If you do not receive a confirmation email, please check your spam folder or contact us at info@shopsurii.com.

  • Payments made via PayPal, Apple Pay, or Google Pay may be subject to additional verification by the payment provider.

4. Secure Transactions

  • ShopSurii uses industry-standard encryption and security protocols to protect your payment information.

  • We do not store credit card details on our servers. All payment processing is handled by secure third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) regulations.

  • If you suspect unauthorized use of your payment details, please contact your financial institution immediately.

5. Currency & Exchange Rates

  • All transactions are processed in USD ($). If you are making a purchase from a different country, your bank may apply currency conversion fees.

  • We are not responsible for any foreign exchange fees or additional charges applied by your bank or payment provider.

6. Taxes & Additional Charges

  • Customers may be required to pay sales tax, VAT, or other applicable taxes based on their location. Any such taxes will be calculated at checkout.

  • International customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authorities.

  • We are not responsible for delays caused by customs clearance processes.

7. Discount Codes & Gift Cards

  • Discount codes must be entered at checkout and cannot be applied after an order is placed.

  • Discounts and promotions cannot be combined unless explicitly stated.

  • Gift cards purchased from ShopSurii are non-refundable and must be used within the validity period.

8. Payment Issues & Failed Transactions

  • If your payment is declined, please check with your bank or payment provider to ensure that there are no restrictions on your account.

  • Common reasons for failed transactions include insufficient funds, incorrect billing information, or bank security measures.

  • If you experience payment difficulties, please contact info@shopsurii.com for assistance.

9. Order Cancellations & Refunds

  • Orders can be canceled within 24 hours of purchase. After this period, cancellations may not be possible, especially for custom or commissioned artwork.

  • Refund eligibility is subject to our Refund and Returns Policy.

  • Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

  • Refunds for international transactions may be affected by exchange rate fluctuations, and ShopSurii is not responsible for any currency losses incurred.

10. Fraud Prevention & Verification

  • To protect against fraudulent transactions, we may require additional verification before processing certain orders.

  • We reserve the right to cancel or place a hold on any order if suspicious activity is detected.

  • Customers will be notified if additional verification is required, and failure to provide requested documents may result in order cancellation.

11. Changes to This Policy

  • ShopSurii reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
For any questions or concerns regarding our Payment Policy, please contact us:
📧 Email: info@shopsurii.com
📞 Phone: (508) 778-4458
📍 Address: 42 Pineneedle Ln, Hyannis, MA, United States

By making a purchase from ShopSurii, you acknowledge and agree to this Payment Policy. Thank you for supporting our artistic journey!