Refund and Returns Policy for ShopSurii

Effective Date: January 7, 2025

At ShopSurii, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, we are here to assist you with our straightforward refund and return process.

1. Return Policy

We want you to love your purchase, but if you need to return an item, we are happy to help. Our return policy is as follows:

Eligible Items for Return:

  • Items must be returned within 30 days from the date of delivery.
  • The item must be in new, unused condition and in its original packaging.
  • Certain items such as custom-made or personalized products may not be eligible for return. Please check the product description for details.

How to Return an Item:

  1. Contact Us: Please reach out to our customer service team at info@shopsurii.com or call us at (508) 778-4458 to initiate a return. We will provide you with a return authorization number and further instructions.
  2. Pack the Item: Securely pack the item in its original packaging (if available) and ensure it is undamaged during shipping.
  3. Ship the Item: Once you have the return authorization number, send the item back to us using a traceable shipping method. You will be responsible for the return shipping costs, unless the item was defective or an error was made on our part.

2. Refund Policy

We offer refunds on eligible returns. Once we receive your returned item, we will inspect it and process your refund accordingly.

How Refunds Are Processed:

  • Original Payment Method: Refunds will be issued to the original method of payment. Please note that it may take 5-10 business days for the refund to appear on your account, depending on your bank or credit card company.
  • Shipping Costs: We are unable to refund the original shipping costs unless the return is due to a defect or error made by us.
  • Restocking Fees: In some cases, we may charge a restocking fee for returned items. This fee will be communicated to you in advance.

3. Defective or Damaged Items

If your item is defective or damaged upon arrival, please contact us immediately at info@shopsurii.com. We will gladly issue a full refund or send a replacement at no additional cost to you.

How to Report a Damaged or Defective Item:

  • Contact Us: Email us with your order number and photos of the damaged or defective item.
  • Return the Item: We will provide you with a return shipping label, and once we receive the item, we will process the refund or replacement.

4. Non-Returnable Items

Certain products are not eligible for return, including:

  • Customized or personalized items (unless defective).
  • Gift cards.
  • Downloadable products.

Please review the product description for return eligibility before making a purchase.

5. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the item for a refund and place a new order for the desired product.

6. Shipping Charges for Returns

Customers are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item.

7. Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to contact us:

Thank you for shopping with ShopSurii. We are committed to providing excellent service and quality products. We hope you enjoy your purchase, but if you are not completely satisfied, we are here to assist you!

Note: This Refund and Return Policy is subject to change. Please review it periodically for any updates.